LOCATION: Secaucus, New Jersey/Hybrid
CLASSIFICATION: Full-time/37.5 hours/week
ANNUAL SALARY: $52,000 – $57,000
JOB SUMMARY:
Lead the outreach and enrollment efforts for the Family Connects NJ program in Region 2, playing a key role in connecting families to vital resources. This position involves supervising a team of dedicated program support specialists, upholding quality assurance standards set by Family Connects International (FCI) and PMCH, and fostering strong partnerships with both internal teams and community stakeholders to ensure the program’s continued success and meaningful community impact.
ESSENTIAL DUTIES:
- Supervisor and support Program Support Specialist staff needed to support recruitment efforts in Bergen, Hudson, and Passaic counties.
- Oversee outreach and enrollment efforts in collaboration with community-based programs, Connecting NJ, and local delivery hospitals. Coordinate schedules for bedside recruitment at hospitals and train PSS on best practices for bedside recruitment.
- Monitor appointments and patient follow-up call data for home visits using MS Office Suite and Salesforce. Ensure patient appointments are scheduled and/or rescheduled as needed in a timely manner and update NHV schedules.
- Monitor FCNJ email and phone accounts to respond to inquiries.
- Monitor and evaluate post-visit follow-up calls to ensure quality and consistency.
- Contribute to weekly team meetings and facilitate communication between nursing and support staff relating to outreach and enrollment status for the program.
- Participate in monthly quality assurance meetings with FCI and DCF stakeholders.
- Develop and maintain strategic partnerships with community and provider referral sources.
- Represent and present the program at community advisory board meetings and public events.
- Prepare and review monthly program reports related to appointments and PVC calls to ensure accuracy and timely submission.
- Provide training and professional development opportunities for program support specialists.
- Handles other assignments as requested.
JOB REQUIREMENTS:
- HS Diploma Required. Bachelor’s Degree in Public Health, Healthcare Administration, or related field preferred. Ten years of relevant experience can be substituted for Bachelor’s degree.
- Preferred 3-5 years of experience working in community outreach, public health, healthcare, or related field preferred with at least 1–2 years in a supervisory or leadership role preferred.
- Bilingual preferred (Spanish).
- Experience working with diverse populations, communities, and organizations.
- Strong leadership, organizational, and communication skills.
- Proficiency in MS Office Suite and data management systems.
- Ability to work collaboratively with various agencies and stakeholders.
- Committed to providing services centered on equity and inclusion.
- Excellent verbal and written communication skills required.
All PMCH employees must comply with PMCH’s Immunization Policy.